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Booking Details Report

Overview

This report is used to obtain the details for a particular booking. It might be used to investigate a customer complaint or in response to a police query.

Information required

The booking number is required.

Report

In the example of the booking details report below, click on each labelled section of the report to skip to the help for that section

Booking Details Report Booking details help Booking details help Booking details help Booking details help Booking details help Booking details help Booking details help Booking details help

Section A

These sections show the details entered on the booking form.

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Section B

The distanced travelled to the pick-up point and the distance travelled on the job are estimated using successive GPS reports. The values assume the car travelled in a straight line from one report to the next so may slightly underestimate the distance travelled, particularly if the GPS signal is lost at any stage. The points used for this estimate are shown on the map.

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Section C

If fare information has been collected for the job it is shown here. The Edit Payment link can be used to edit the fare and payment details if necessary.

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Section D

The significant events recorded for the booking are shown here. Entries include:

Note that some messages show the time in the vehicle and some messages show the time on the dispatching computer. The clocks are not always exactly the same and the messages may sometimes appear to be out of sequence.

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Section E

The map shows the path taken by the vehicle. Brown denotes the route taken when booked (meter off) and blue denotes the route taken when engaged (meter on).

shows where the offer was accepted

shows where the meter was turned off.

shows where the meter was engaged.

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Section F

This section controls the information shown on the map. Note that some of the features described here are not particularly useful for this report and are intended for other reports.

booked
If ticked, the route taken by the vehicle when booked, from when the offer was accepted until the job was started.

engaged
If ticked, the route taken by the vehicle whilst doing the job.

vacant
If ticked, the route taken by the vehicle when vacant.

vehicle path
If ticked, a coloured line showing the path of the vehicle.

route markers visible
When ticked a black dot is drawn on the map for each position report. If the trip is for some distance it is useful to remove the tick so that the line colour is visible.

event markers visible
If ticked markers are drawn on the map for significant events such as meter on.

hiding information
Events that occurred during the job are normally shown on the map. It is possible to have them shown on the map, off the map or not shown at all.

add new marker
If printing this report it might be useful to add additional markers on the map, for example, 'Accident witnessed here'. To do this click on the button then click on the map where the marker is to be placed. Fill in the details then click on Add.

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Section G

Vehicles report their position regularly. This information is not normally displayed but it can be seen by clicking on this text.

The information displayed is:

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